NCSY Ombudsman Phone # for Abuse is a Non-Working #

The National Council of Synagogue Youth (NCSY) of the Orthodox Union (OU) has a detailed Standards Manual for Conduct, Policy, and Behavioral Standards first put online in 2008 and most recently revised on 9/10/2016.

Included in the manual is a section on dealing with complaints. According to their current manual:

HOW DO I INITIATE A COMPLAINT OF ABUSE OR HARASSMENT?

Call the NCSY Ombudsman Telephone Hotline (OTH) at 212-613-8361 or email ncsyoh@ou.org. The OTH is staffed by the Chairman of the NCSY National Standards Committee or his designee. In the event an OTH representative is not available to answer the phone, the OTH voicemail will instruct you to leave your name and contact information so your call can be returned within 24 hours.

Note: Victims of abuse are encouraged to seek redress to whatever extent they desire through the relevant local, state and federal laws.

212-613-8361 was also the number as far back as 2008. But call that number, as I did today, and you get the following message:

“Sorry. The person you are trying to reach does not have a valid voice mail box on our system. Goodbye!” {then it hangs up with no opportunity to leave a message}

I don’t know how long this number has not been working. Hopefully they will fix it. In the meantime I wonder how this came to pass and how many complaints went nowhere.

UPDATE, MON NOV 5, 2018, 10 am–  Somewhere between 8 and 10 am  on Monday, the voice mail box was finally updated. You now get a recording “Please leave a message for the NCSY Ombudsman.” This is followed by the usual prompts to leave a message. There is no indication of when the call will be returned or how often the voice mail box is checked. For example, would once a week be soon enough. In any event, when I think of a hotline, I think of a live person on the other end of the line. So perhaps they should stop speaking of a hotline and instead call it the complaint line.

 

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4 thoughts on “NCSY Ombudsman Phone # for Abuse is a Non-Working #

  1. Was the line functional a decade ago? Do you know the name of the appointee? Are they still being paid or receiving a pension?

    • I have no idea how long the line was inactive. I only learned of it the day I posted from someone who heard it from someone else a few hours earlier. So it may be a recent problem or a longer standing one.

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